The wi-fi light is still amber-colored and I still get the 'Ralink RT5390R 802.11bgn Wi-Fi adapter is experiencing driver- or hardware- related problems' message when I troubleshoot. Unfortunately, none of your suggestions worked either. I made sure Windows and everything HP-related is up-to-date.I installed a new driver, as suggested in another post almost a year ago for another user.Have you performed any troubleshooting steps before posting? Yes.Have you made any software or hardware changes on the computer? No.When was the last time the computer was working fine? It's been 3 days.If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Let me know how it goes and you have a good day ahead.
If the issue persists, follow the steps in the below link. In the window that opens type " netsh winsock reset" without quotes, and press enter.
It may also help to reset the winsock catalogue :ģ.
In the window that opens type " netsh int ip reset resetlog.txt" without quotes, and press enter. Right click on the command prompt icon and chose Run as administrator.ģ. Go to your start screen/menu and type CMD.Ģ. If the issue persists, follow the below steps and check if it helps.ġ. You can download the network driver from the below link.
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